Returns & Refunds
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Returns & Refunds
Within 30 days of delivery: no restocking fee
Return unused items in their original packaging for a refund of the item price. You pay return shipping. Original shipping charges are not refunded.
31–90 days after delivery: 20% restocking fee
Same conditions, minus a 20% restocking fee. You pay shipping both ways. We can't accept returns more than 90 days after delivery.
How to start a return
- Email sales@hitchfire.com with your order number and reason for return. We'll reply with an RMA number.
- Write the RMA number on the outside of the box. Returns without an RMA number will be refused or sent back at your cost.
- Ship to: HitchFire Returns, 2510 Rosedale Ave, Soquel, CA 95073.
- Want our discounted return label? Ask and we'll send one. Its cost is deducted from your refund, and it's usually cheaper than buying your own.
Condition
Items must arrive unused, complete and in their original packaging. Missing parts are deducted at replacement cost. If the original box is missing, a $25 repackaging fee applies. Grills that have been fired, and anything installed, scratched or damaged by the customer, can't be returned.
Refunds
Approved refunds are issued to your original payment method within 10 business days of inspection, for the amount you actually paid. Your bank may take a few more days to post it. Full Shipping Coverage is non-refundable once your order ships.
Final sale
Open-box and closeout items, propane tanks once filled, and gift cards are final sale.
Damaged in transit
Inspect your order on delivery. Report any damage to sales@hitchfire.com within 48 hours with photos of the item and the box, and keep all packaging until the claim is settled — the carrier requires it. We'll repair or replace.
Cancellations
Cancel free any time before your order ships. Once it ships, it's a return under this policy.
Refused or undeliverable shipments
Please check your address at checkout. If a package is refused or can't be delivered, original and return shipping plus the restocking fee are deducted from your refund.
Exchanges
Place a new order for the item you want and return the original under this policy.
Warranty
Defects are covered by our warranty. Contact us with photos or video first — most fixes are a replacement part, not a full return.
European Union
For orders shipped into the European Union, you may cancel or return your order within 14 days of delivery for any reason, under the same condition requirements above.
