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FAQ

Where can I download/view a product manual?

How do I install my RV Kit into my HitchFire Grill?

What are the shipping costs and lead times?

  • Please allow 2 to 3 days for order fulfillment. 
  • Flat rate shipping of 39.99 to contiguous U.S.
  • We ship via FedEx or UPS Ground from Santa Cruz, CA.
  • Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once order has shipped.
  • No weekend delivery. No shipping to PO Boxes. 
  • Please call for custom shipping rates to Alaska, Hawaii, or Canada

Shopping in Canada?

Please visit one of our two approved retailers in Canada listed below: 
https://griddle.ca/hitchfire-tailgating-grills.html
Universal Truck Accessories website here.  

      What is your refund Policy?

      • We accept returns of unused products in their original packaging and condition, within 30 days of purchase, and with receipt.
      • Original shipping costs will be excluded from the refund.
      • Refunds can take 3-5 business days after receipt of product and is based on the condition of the product after full inspection. 
      • RMA number must be included on box in order for refund to be issued. 
      • Please contact us for RMA number, more details and to initiate the return process.  

       What is needed to mount this on my car?

      • Standard 2" hitch receiver.

      Can I use this with 1 1/4" hitch?

      • Yes if you purchase an appropriate hitch adapter with a weight rating adequate for the grill. 

      Can you remove the Grill from the Swing Arm?

      • Yes the grills can easily be removed from the swing arm and used on a table top.

      Can the Grill be used with 20 lbs propane tank?

      • Yes, we offer a propane adapter hose that works with all standard size propane tanks.

      How do it install my RV Kit into my HitchFire Grill?

      • Take a look our installation video here.  

      Can you mount a bike rack and HitchFire Grill at the same time? 

      • Yes, but will require a dual hitch extender as shown below. 

      What are the dimensions of the Forge 15?

       

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