FAQ

What are the shipping costs and lead times?

  • Due to current circumstances please allow 5-7 days for shipping. 
  • Prices range from $40 to $70 depending on current carrier rates.
  • We ship via FedEx or UPS Ground from Santa Cruz, CA.
  • Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once order has shipped.
  • No weekend delivery. No shipping to PO Boxes. 

What is you refund Policy?

  • We accept returns of unused products in their original packaging and condition, within 30 days of purchase, and with receipt.
  • Customer is responsible for arranging shipping and covering related shipping cost of item(s) back to our warehouse. Original shipping costs will be excluded from the refund.
  • Refunds can take 3-5 business days after receipt of product and is based on the condition of the product after full inspection. 
  • RMA number must be included on box in order for refund to be issued. 
  • Please contact us for RMA number, more details and to initiate the return process.  

 What is needed to mount this on my car?

  • Standard 2" hitch receiver.

Can I use this with 1 1/4" hitch?

  • Yes if you purchase an appropriate hitch adapter with a weight rating adequate for the grill. 

Can you remove the Forge 15 Grill from the Swing Arm?

  • Yes the Forge 15 can easily be removed from the swing arm and used on a table top.

Can the Forge 15 Grill be used with 20 lbs propane tank?

  • Yes, but will require a propane adapter hose and appropriate hook-up connections per adapter manufacturer recommendations.  

Can you mount a bike rack and HitchFire Grill at the same time? 

  • Yes, but will require a dual hitch extender as shown below.